On October 20, 2025, Amazon Web Services (AWS) suffered a large scale outage. This issue was particularly acute in its East Coast region, the US-EAST-1 Region. The incident, which began early on Monday at approximately 5:34 AM ET, caused widespread internet outages impacting numerous popular services, including Snapchat, Fortnite, and Roblox. AWS is aware of the issue and is trying to rectify the situation, recently announcing that health is returning to the service.
The outage prompted AWS to post a message at 3:11 AM ET, acknowledging increased error rates in their systems. The full extent of these harms is still being examined by the company. They encourage users to be patient while they work on improving repairs and restoring the app. Later in the morning, AWS stated they were seeing “significant” indications of recovery, meaning some services were starting to recover and stabilize.
“We’re still making our way through a strong backlog of requests left in our queue. We’ll have more to share soon,” said an AWS announcement about the continuing saga.
For millions of users who use these applications to stay in touch and blow off steam, the disruption made those communications and fun impossible. The effect was felt across the globe because of how interconnected online services are. This occurrence is an obvious testament to the importance of AWS to our digital infrastructure.
Amazon Web Services has had its share of service disruptions. Nevertheless, the firm was part of the inaugural India Mobile Congress 2025—which kicked off at Yashobhoomi in New Delhi today (October 8, 2025). This event showcased various technologies and innovations, emphasizing AWS’s commitment to expanding its global presence and capabilities. Amazon Web Services’ colorful logo was plastered everywhere during the congress, continuing a successful branding campaign for the company.
AWS is ongoing efforts to bring all impacted services back up to full capacity. Aside from finding solutions to the problems behind the outage, they’re working on… The company’s attentiveness in addressing all concerns raised by users shows a strong dedication to being transparent and honest with users throughout this situation.
