McDonald’s, the Chicago-based fast-food giant, has announced changes to its cash payment options due to ongoing penny shortages affecting retailers across the United States. The company’s move comes after the U.S. Treasury stopped penny production earlier this year. It took action to make its cash payments go smoothly, including at airports.
Initially, the new payment policy only aimed to reduce cash transactions. We commend McDonald’s for taking this proactive and responsible step to address the crisis created by the lack of available pennies. The decision follows a pattern of growing enforcement that has harmed retailers across the country. McDonald’s operates numerous locations in airports, including Orlando International Airport and Portland International Airport, where self-service kiosks are utilized for customer orders.
In a statement about these changes, a McDonald’s spokesperson said that the company takes the matter seriously and is committed to doing better.
“This is an issue affecting all retailers across the country, and we will continue to work with the federal government to obtain guidance on this matter going forward.” – McDonald’s company
Places that have already made the switch include Terminal B at what’s now called Orlando International Airport in Florida. Further to the north, similar changes have gone into effect at Portland International Airport in Oregon. These adaptations are a sign of McDonald’s desperate attempts to keep up with customer demand and continue to battle supply chain issues.
“Following the discontinuation of pennies nationwide, some McDonald’s locations may not be able to provide exact change. We have a team actively working on long-term solutions to keep things simple and fair for customers.” – McDonald’s company
Beyond standard currency payment, most McDonald’s now have self serve kiosks at their locations. These kiosks make the ordering experience faster and more efficient. They reduce reliance on cash transactions, which will be important as the penny shortage continues.
McDonald’s case study demonstrates a long-term commitment to reflection and adaptation in order to meet economic realities and customer demands. As this issue unfolds, the company is actively seeking solutions that will maintain service quality while adapting to a new financial landscape.
McDonald’s has a long history of evolving its business practices in response to changing economic conditions and customer needs. As this issue unfolds, the company is actively seeking solutions that will maintain service quality while adapting to a new financial landscape.
