Local residents and even civic officials are raising an uproar over the planned closure of the only NatWest branch in Bridgwater. This closure is currently scheduled to occur 27 October. This move to close one of the last remaining institutional branches in the West is truly alarming. It will profoundly impact constituents, especially seniors and those who require tailored banking support.
Madeleine Vann, a frequent user of the Bridgwater branch, told the Western Daily Press of her sadness at the loss of service. She further explained that coming to the bank allows her to “see a human.” Turns out, a lot of folks feel like her and would rather chat with a real banker than do it all online. Vann called the news “sad,” underscoring the role personal relationships play in banking.
Ashley Fox, the Conservative MP for Bridgwater, has been equally unequivocal in his opposition to the closure. He warned that the move “risks excluding some of our most vulnerable residents,” highlighting the potential challenges faced by individuals who may struggle with online banking. Fox is doing all of this proactively. They’ve officially invited a meeting with NatWest to coordinate on preventing cutting access to the most basic human help to those who need it most.
The effects of the closure go far beyond everyday banking needs. Fox pointed out that reducing local banking options could decrease foot traffic in the high street, potentially affecting local businesses and shops. He stated, “I will be pressing them to consider alternative face-to-face provision to ensure no one is left behind,” indicating his commitment to advocating for community interests.
Fellow concerned customer Mary Cornish said she was stunned to discover that the branch was being closed. She said she was shocked by the decision, highlighting just how important these kinds of institutions are for customer outreach and education.
Scott Thomas, a long-time customer of the Bridgwater NatWest branch, voiced his frustrations by stating, “Without NatWest, I wouldn’t have been able to set that [business account] up. I’m dyslexic and have ADHD. They sat there with me, done it with me, helped me and now to be told I have to do something online with no help, it’s absolutely ridiculous.” He railed against the move to digital banking. In doing so, he mourned the loss of personal service that he has enjoyed and relied upon his whole life.
This means the average number of personal customers using the Bridgwater branch each month is a little over 220. Now, the community is preparing for this historic transformation. Residents are understandably concerned about the prospect of adapting to life without this vital resource.
